Terms and Conditions

*****CUSTOMER’S RECEIVING INSTRUCTIONS*****

INSPECT ON ARRIVAL    This product has been inspected and packaged with durable internal packing and external corrugated. Responsibility for safe delivery was assumed by the carrier at time of shipment. CLAIMS FOR LOSS OR DAMAGE TO THE CONTENTS SHOULD THEREFORE BE MADE UPON THE CARRIER AS BELLOW.

QUANTITY OF PIECES    Check quantity of pallets/cartons received versus freight bill. Sign only for items received. NOTE ANY DISCREPANCIES ON THE FREIGHT BILL AND REQUEST A CLAIM FORM FROM THE CARRIER IMMEDIATELY.

VISIBLE DAMAGE    Any external evidence of damage MUST BE NOTED ON THE FREIGHT BILL OF LADING AND SIGNED BY THE TRUCK DRIVER. Failure to adequately describe external damage may result in carrier’s refusal to honor a damage claim. The form to submit a claim for the damage will be supplied by the carrier.

Concealed damage or loss   Concealed damage or loss is that which becomes apparent only after unpacking the merchandise. The merchandise may be damaged in transit due to rough and/or excessive handling even though carton may not show external damage. OPEN ALL CARTONS ALL MERCHANDISE IMMEDIATELY. If Damage is discovered upon unpacking, REPORT THE DAMAGE, IN WRITING, TO THE CARRIER WITHIN 14 DAYS OF THE DELIVERY DATE AND REQUEST AN INSPECTION REPORT. Cartons and all packing must be held for inspection by carrier. Then, file a claim with the carrier as this damage or loss is responsibility of the carrier.

General Information

TITLE OF GOODS:
Title of goods passes to the purchaser and our responsibility ceases when shipment is accepted for transportation by any carrier from the factory. Carrier routing will be established by our Traffic Department if not indicated on purchaser’s order. All shipments will be on a Pre-Paid basis unless otherwise instructed on order. If shipment is received damaged, note damage on carrier freight bill at time of acceptance and file claim for appropriate damages from the carrier. Concealed damage must be reported to the transportation company within14 days from the date of delivery. All damaged merchandise claims must be filed directly with the delivering carrier.

Returned Goods:
Returned merchandise will not be accepted unless authorized in writing prior to return; including an RMA number, ship freight prepaid, in original carton, and may be subject to a restocking charge of 20%.

Order Changes and Cancellations:

Due to expedited shipping schedules, Green Cubicles must limit customer changes and cancellations. A restocking charge of 20% will be invoiced for any product cancelled or changed after production has begun. Production normally begins 24 hours after acceptance of the order.

SPECIFICATIONS ARE SUBJECT TO CHANGE DUE TO MANUFACTURING IMPROVEMENTS. ALL MODELS SHIP RTA (READY-TO-ASSEMBLE) UNLESS OTHERWISE NOTED. ALL MEASUREMENTS AND WEIGHTS ARE NOMINAL. UPS WEIGHT IS THE DIMENSIONAL BILLING WEIGHT FOR UPS SHIPPING

TO MAKE A WARRANTY CLAIM
Contact Parts Department via E-mail: customerservice@greencubicles.com . Provide order number, model number and description of the problem and obtain confirmation number. At its option, Green Cubicles will:
a. Supply compatible components of current manufacture.
b. Repair the customer’s component.
It is the customer’s responsibility to prepay freight on any components returned to the factory. Return freight on components covered by warranty will be paid by Green Cubicles.

Our quality standards are among the highest in the industry. Sometimes, no matter how hard we try, there are times when parts are damaged or missing. Our Customer Service Department will do everything possible to promptly remedy the problem. Contact us via e-mail: customerservice@greencubicles.com

Care and Cleaning:
– Vacuum or brush fabrics at least once a week. Protect from glaring sunlight.
– Use a damp cloth to clean other surface areas
– Check screws for tightness, clean and lubricate moving parts such as chair controls and casters every three months.

Please Note:
Due to differences in dye batches and variations in printing as well as viewing environments and uneven color fading, there may be slight variations in color. Exact matching may not be possible.

Furniture veneer casegoods are to be cleaned with a solution of 9 parts water and 1 part rubbing alcohol. Always use a clean, non-abrasive, soft cloth.

Laminate casegoods can be cleaned with a solution of 9 parts water and 1 part rubbing alcohol or a non-abrasive cleaner, such as Windex. Always use a clean, non-abrasive, soft cloth.

Natural Wood is made up of millions of cells relying on absorption of pigments and dyes. The absorption rate and capacity of absorption is affected by numerous factors. While each manufacturer has its own processes and wood types and although they may call their finishes by the same name, all natural wood products are subject to variations in shade and product from different manufacturer’s and may not exactly match with each other (i.e. Cherry, Mahogany, etc.).

Terms of Service

You will be notified when your order has begun processing. At that time your order cannot be changed or cancelled without a restocking fee.

Payment is required at the time of your purchase.

Free 2-9 business day standard shipping is provided within a limited local Southern California market area

We are unable to ship to Puerto Rico, Alaska, or Hawaii or to PO Boxes or APO Addresses.

We normally ship within 3-5 business days of receipt payment.

Due to COVID-19 Stocks may run low and lead times may lengthen. You will be notified of any updates to lead time

We want you to be a happy customer and satisfied with your purchase so please read the titles and description carefully.

Buyer is responsible for return shipping on any item that is not damaged or not deliverable to the address provided by the buyer.

All items returned to us as a change of mind or unwanted items must be original factory sealed to receive a refund after restocking and credit card fees are deducted.

Purchasing this item implies that you have read, understand and accept the Terms Of Service and Standard Returns Policy.

RETURNS AND REFUNDS

Returns for refunds must be initiated by the buyer within 5 business days from delivery date.- subject to a restocking fee of at least 20%, and the following:

  1. A) Receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.
  2. B) In order to be eligible for a refund, less shipping expenses and credit card fees, your returned merchandise must be in the exact same condition as we shipped, with all packaging, and paperwork intact and unaltered.
  3. C) Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with “Free Shipping,” this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If the Delivery is Refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.
  4. D) The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in the exact condition, as per Paragraph b) it is non-refundable.

If your return is not in the exact same condition as we shipped – it is non-refundable. So please limit your Returns to the, exact same condition as we shipped, condition with all documentation, packing material, and accessories intact. For specific restocking fees that may be applicable to your Return, please contact us customerservice@greencubicles.com

  1. E) Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid. We do not accept any COD shipments.

Made-to-order and upholstered to order items are considered custom and are not returnable. This includes some selections of seating fabric that are not stocked as upholstered chairs. Contact us with any questions:customerservice@greencubicles.com

Parts must be re-saleable and in the original packaging.

We cannot take back used parts.

We cannot take back installed or tried parts.

Electrical parts are not returnable.

We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.

Return request needs to be placed within 5 days of receipt.

If the item is defective or broken contact us and we will either process a warranty claim or defective claim. Some fees may apply. Contact us for details.

All Warranties are Product Specific.

Click Additional Details on a Product’s Web page to View its Warranty.

Abuse of Return Policy:

Green Cubicles reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, the abuse of its return policy.

Refunds

Refunds will be credited within 5-10 business days after receiving the return to our warehouse in Ontario, CA. Once we’ve received and processed the return, we will refund the applicable amount less any Recovery Fees.

Item(s) returned without original materials:

If an order is returned missing parts/pieces or materials that were sent with the order, a refund will not be granted.

Free shipping

For products and items stating free shipping, free shipping is limited to only zone two as calculated per ZIP Code 91761 via UPS ground.

Other products may include free delivery and set up. Free delivery and set up is provided in our standard delivery and assembly package.

Not all items sold include assembly.

Free shipping and assembly is provided as our standard delivery and assembly package

Standard delivery and assembly is:

  • Provided within a limited local Southern California market area
  • Applies only to commercial locations not including apartments, multifamily dwellings. No residential locations.
  • Free and clear access to loading docks, elevators, installation location, hallways and all paths of travel

Not Included

  • No stair-carry
  • Any electrical or utility connections are not included
  • Installing telephone and data cabling is not included
  • Attaching furniture to building is not included

Deliveries will occur Monday through Fridays during normal business hours

Products that need assembly will be scheduled by appointment to occur Monday through Fridays

Services, items or schedules not covered within the standard delivery and assembly package may be available for an additional service fee.  Registered quote needs to be presented and agreed to before work can continue.

Items normally ship……. 3 to 5 business days

Due to COVID-19 restrictions, inventories may run low and lead-times may lengthen. We will notify you if this occurs.

General Terms and Conditions

Weekend or Holiday orders will be processed the next business day.

If a part is not in stock and must be ordered from the manufacturer, it usually takes 3-5 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 3-5 business days. A few of the parts ordered from the manufacturer may take up to 10-15 business days to arrive at our warehouse and will shipped to you immediately.

In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.

Your order may be shipped Overnight for an additional cost.

Oversized shipments will be additional; you will be contacted prior to shipping for approval.

We cannot guarantee transit times for ground and oversize orders.

Shipping Carrier substitutions may be made at our determination to reduce shipping cost to the customer.

We do not ship internationally.

We do not ship COD orders.

For large items shipping via Freight you will need to provide a valid phone number for the Freight company to call and schedule delivery time.

Actual Delivery times may vary, especially during peak periods.

Privacy Policy Agreement

3 Nelsons, Inc., (Green Cubicles), is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with 3 Nelsons, Inc. of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to 3 Nelsons, Inc., and thus it shall govern any and all data collection and usage thereof. Through the use of Greencubicles.com you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

3 Nelsons, Inc. may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Greencubicles.com. 3 Nelsons, Inc. may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

3 Nelsons, Inc. does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

3 Nelsons, Inc. may deem it necessary to follow websites and/or pages that our users may frequent in an effort to glean what types of services and/or products may be the most popular to customers or the general public.

3 Nelsons, Inc. may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon 3 Nelsons, Inc. and/or our website;
  • Maintain, safeguard and/or preserve all the rights and/or property of 3 Nelsons, Inc.; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of Greencubicles.com and/or the general public.

Children Under Age of 13

3 Nelsons, Inc. does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to customerservice@greencubicles.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. 3 Nelsons, Inc. does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

3 Nelsons, Inc. shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, 3 Nelsons, Inc. is a licensee of TRUSTe.

Changes to Privacy Policy Agreement

3 Nelsons, Inc. reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at Greencubicles.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time 3 Nelsons, Inc. decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following

Email: info@greencubicles.com